Customer Service Representative
"The first voice your customers hear when something goes wrong."
A Customer Service Representative handles inbound enquiries across email, live chat, and phone — resolving issues, answering questions, and representing your brand with professionalism and warmth. They turn frustrated customers into loyal ones.
Manage inbound support tickets via Zendesk, Freshdesk, or email
Resolve product, order, billing, and shipping issues within SLA timeframes
Escalate complex issues to relevant internal teams with full context
Maintain CSAT scores and contribute to knowledge base articles
Locally compliant in the Philippines. Tugma matches you with candidates in this range who are paid fairly and covered by Team Up Now's EOR framework.
Stays calm and empathetic even with the most frustrated customers
Looks for solutions, not just policies — finds the path that works for the customer and the business
Shows up with the same quality every day, not just when they know someone's watching
Need a Customer Service Representative?
Post a brief and we'll send you three curated candidates matched on skills, communication style, and how they work — not just their CV.
Post a brief for this role →