Onboarding Coordinator
"Makes the first 30 days feel effortless for new clients."
An Onboarding Coordinator manages the structured onboarding of new clients or customers — ensuring they get set up correctly, understand the product or service, and reach their first meaningful milestone as quickly as possible.
Manage onboarding timelines, kickoff calls, and setup tasks for new clients
Send welcome communications, training materials, and progress check-ins
Coordinate with internal teams (product, ops, support) to resolve setup issues
Track onboarding completion rates and flag at-risk accounts to customer success
Locally compliant in the Philippines. Tugma matches you with candidates in this range who are paid fairly and covered by Team Up Now's EOR framework.
Runs the same onboarding consistently for every client — quality doesn't depend on mood
Recognises that new clients are often anxious — sets expectations clearly and reassuringly
Herds internal stakeholders without being a pest; knows how to get things done across teams
Need a Onboarding Coordinator?
Post a brief and we'll send you three curated candidates matched on skills, communication style, and how they work — not just their CV.
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