Live Chat & Email Support Agent
"Resolves issues in real time, in writing, every time."
A Live Chat & Email Support Agent handles high-volume, real-time customer enquiries across live chat and email — combining speed with accuracy and warmth. They're trained on your product and know how to de-escalate without scripts sounding scripted.
Manage concurrent live chat conversations within response time SLAs
Handle inbound email support queues across product, billing, and general enquiries
Resolve first-contact issues without escalation where possible
Document common issues and contribute to knowledge base maintenance
Locally compliant in the Philippines. Tugma matches you with candidates in this range who are paid fairly and covered by Team Up Now's EOR framework.
Responds quickly without trading accuracy for speed
Makes customers feel heard without spending 10 minutes on pleasantries
Doesn't let a busy queue affect the quality of each individual response
Need a Live Chat & Email Support Agent?
Post a brief and we'll send you three curated candidates matched on skills, communication style, and how they work — not just their CV.
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